Scalable & Cost-Effective Outsourced It Support Services
Unlock the benefits of outsourced IT, and access specialized expertise and resources at a lower cost than maintaining an in-house team with a leading IT outsourcing company
ETG works with organizations spanning practically every industry. Our co-managed and fully outsourced IT support services deliver cost and operational benefits to organizations of all sizes in Kampala and beyond, plus their wider offices globally.
To discuss our outsourced IT support services, please get in touch
- Helpdesk / Co-managed support
- Out-Of-Hours
- Cyber Security
- Third Line & Infrastructure
- Strategy & Consultancy
- Business Systems
Cost-Savings With Outsourced It Services
Get an assessment of how much your organization could save on its IT through
outsourcing with our Quick Quote process:
Experts in Outsourcing
- With a large team of engineers and consultants and a 24/7 IT service desk, ETG is the ideal IT outsourcing company to work with.
- We tailor our outsourced IT support service to the needs of our customers, helping them deliver optimum value from their IT budgets.
- With over 25 years of experience in IT managed services, we have high levels of technical expertise in-house. And with more than 50 engineers and consultants, we operate one of the largest service desks in Kampala
- We’re accredited too: ISO 9001 and 27001 , Cyber Essentials assessor, CISA, CISM, CRISC, CEH, Certified Security Architects, Accredited Engineer statuses.
- So by choosing us, you can be sure you’re working with a professional IT partner:
Why is Outsourcing IT Cost-Effective ?
- Reduced overheads
- Improved Support
- Supporting Growth
- Better Service
- No Staffing Headaches
- Improved systems
Transitioning To Outsourced IT Management
ETG's transition process ensures that the switch to an IT outsourcing company is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educating your staff on how to use ETG's IT service desk.
We’ll also assign you a dedicated account manager. They’ll meet with you regularly to discuss quality of service, report on your systems, and help you to plan for the future development of your IT setup in line with your organization's business goals.
- IT Advisor
- Service Desk Automation
- Custom engagements
Cost-Savings With Outsourced It Services
Get an assessment of how much your organization could save on its IT through
outsourcing with our Quick Quote process:
Contact Us for a Quick Quote
Outsourced It Support Faqs
What makes our Outsourced IT Support Different
Our outsourced IT support is unique in that we tailor our service exactly to your needs. For a fully outsourced IT support service, we can proactively reduce IT issues, increasing your productivity in the process. We’ll also provide a full range of managed IT services and help develop your IT strategy in line with your business goals. </br></br>
However, we can also work as a co-manged IT support partner to fill in the gaps within your existing IT capacity, whether that’s specialist knowledge or overflow capacity. Whatever you need from your IT outsourcing company, we can provide.
What time does your Outsourced IT Support operate
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver outsourced IT support for whenever you need it, 365 days a year.
What is your SLA
As a professional IT outsourcing company, we offer fast and effective support. We contractually guarantee a response to IT issues within two hours, though our typical response time is less than 20 minutes. For the rare times it’s needed, we guarantee onsite support within four hours. We also prioritize support on issue severity. So if you’re issue is business critical, you’ll be prioritized. </br></br>
For co-managed IT support, we can work within your organization’s existing helpdesk systems and to your organization’s SLAs.
What size of organizations and industries do you work with
Our typical supported customer is between 20 and 500 users, though we also support organizations of more than 1000 users. In terms of industry we are agnostic: we work with organization’s spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. See more in our case studies:
Can you Support Locations outside Kampala
Yes. With our remote support technology and a network of engineers across the Globe, we currently support organizations in locations from Kampala to Tokyo. Plus we also deliver support to some of our customers’ international offices as well for a joined-up support service.