Change your IT Support Provider with confidence
Organizations can reach a point where they know their existing in-house or external IT solution is no longer right for them.
Whether it’s repeated poor response times, a major project failure, high costs or an obvious skills gap, signs will be there that the relationship needs to end.
But there can still be hesitancy to make the change, fearing the stress, difficulty or time pressures of doing so.
With the right partner, none of these things need to be a concern. Discover below how ETG’s professional service takes the stress out of moving IT partner
How we help with switching an IT Provider
As an experienced IT partner, we make it as easy as possible for organizations to transition to our service.
We utilize an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.
The Basics Done Right
Fantastic IT is demonstrated through carrying out the fundamentals brilliantly. It’s not just about using the latest tools. It’s about using a proactive IT solution that understands your organization, cuts through the technology noise with expert guidance, is there when you need it, and melts into the background as your organization delivers on the promise you made to your customers.
How to Choose an IT Support Provider
What should you look for in a new IT support partner? Here’s our list of key credentials
we have experience in supporting a wide range of sectors and industries.
Not only do we have a good understanding of the pressures and best practices of each industry, we’ve learned new tricks from every one we’ve worked with that we are then able to share with our other customers.
Currently, we support organizations spanning industries including accountancy, insurance, financial services & banking, real estate, legal, creative industries, education, health, defense, technology, print, professional services, construction, engineering, aerospace & airports, transport, food production, manufacturing, automotive, HVAC, facilities management, consultancy and more.
Common Concerns about Switching an IT Partner
"A new IT Provider won't know our systems"
It’s true that every IT system is set up in a different way. And it’s for this reason that ETG devotes time at the start of a new relationship to learning systems, documenting admin rights, and reviewing setup in-line with organizational goals.
In doing so, we’ll often review systems that haven’t been audited in years. So, it’s fairly common to discover ways to improve organizations’ IT setups or enhance their security.
So if anything, switching IT provider to ETG should make your systems better.
"How do we know if our new IT Provider has the right skills ?"
This is a legitimate concern with smaller IT support providers. And in our time, we’ve seen some terrible setups where IT partners have tried to hide their lack of skills.
ETG works with organizations of all sizes and across practically every industry, so we have experience in a vast range of systems, software and solutions. With more than 50 expert IT engineers and consultants, we carry a huge breadth of experience and skills.
But in the very rare case that we encounter something new to us, we’re humble enough to say so. So if there’s that one niche piece of software you really need help with, we’ll put our best people on the job to learn how we can help you.
"Switching IT Providers is going to require lots of effort on our side"
Your time is valuable, and you don’t have much to spare for a new IT provider. That’s why ETG’s transition of service model is designed to let us take on the hard work.
We’ll document your systems, catalogue licences and hardware, and review your setup. We’ll obtain all relevant information from your current IT provider and even inform relevant third-party service providers (phone systems, internet providers, print suppliers etc.) that we’re now managing your IT.
We will want to spend some time with you – but only to understand your organization’s goals and how we can help you achieve them. But you can leave the IT-side of things to us.
"Our Old IT Provider is going to cause us problems"
If your current IT provider tries to make it difficult to leave, it usually confirms that you’re making the right decision.
But you don’t need to worry. As part of our transition of service process, we handle all of the technical elements of switching IT provider. This includes obtaining relevant passwords and access rights from your old provider and migrating any licences to our care. Just leave it to us to get the information we need.
And whatever your old IT provider says, remember you were only paying for their services – YOU own YOUR IT systems. No one can legally withhold your data or threaten to turn services off prematurely.
"Moving our data to you will be difficult
Not at all. We use an industry-standard software solution to hold all of our customers’ systems documentation.
If you’re moving to us from an established IT provider, there is a good chance your data is already in this system and so easily portable. Moving your data should only take a few clicks.
If data is not in that system, don’t worry – we have staff members dedicated to capturing all the information we need to support you, and adding it in an orderly way. They’ll do the work so you won’t have to.
And in the (unlikely) event that you choose to leave our support one day, we’d be able to securely provide all of this information to your next support solution in this widely-recognized format. So you don’t need to worry about your data being tied up.
Interested? Let's get in touch!
To discuss switching IT provider to ETG, please get in touch