Monitoring for and resolving potential IT issues before they become problems.
Supporting you today, Preparing you for tomorrow
The average employee loses as much as 27 minutes a day to IT issues. Across an organization, that time adds up to a real-time cost.
Our proactive IT support approach is an important solution to reducing this IT-related downtime and saving time/money.
We achieve this through effective 24/7 IT systems monitoring, combined with proactive general maintenance visits that take care of your infrastructure and users.
Delivered together with our responsive helpdesk IT support service, our proactive approach provides a 360-degree approach to IT support.
Better Security
Technology risk is much higher than it used to be. The best way to protect businesses is to plan and prepare before an incident occurs. Our proactive approach to auditing, maintenance, and gap analysis helps ensure our clients do not experience the consequences of insecure IT.
Better Productivity
When managed IT is diligent about following a maintenance routine, is proactive about finding problems before they become impactful, and is responsive when an issue does occur, it results in an incredibly positive impact on productivity. By proactively maintaining your IT systems, problems are often resolved before you’re even aware of them instead of waiting for problems to escalate until they become critical.
Better Planning
When was the last time you enjoyed a last-minute fire drill? We plan and budget for a client’s next seven years. We are so committed to this that it’s in our company name. You’ve never had a budget as good as the one we provide. We track every piece of IT equipment and plan for the day it will need to be replaced, list every potential project, and show costs for other IT-related expenses.
How Proactive IT Support Works
Our proactive approach sets time aside for routine maintenance, development and implementation of IT systems. We do this in line with an organization's long term strategic plans:
Benefits of Proactive IT Support
Reduce downtime
Proactive IT support maintenance identifies issues before they occur, increasing system and hardware uptime. It keeps the wheels in motion and ensures all systems remain fully functional at all times.
Minimize business disruption
Changes and updates to the IT systems are planned and efficiently managed to ensure minimal operational disruption.
Manage GDPR requirements
Proactive General Maintenance time can be used to assess and manage your organization’s data and security, creating safeguards against data loss or theft. On-going data access reviews ensure adherence to security.
Promote smarter buying
By spotting potential issues before they occur, we give organizations time to consider various alternative IT solutions that fit their long-term plans, rather than having to make a quick decision when an item fails.
Save money
From preventing business disruption to helping organizations make better buying choices, organizations can generate savings by taking a proactive approach to their IT.
Tailored IT Maintenance Service
Conducted at your location or remotely, our engineers will review your IT hardware, systems and software in line with a proactive IT support maintenance checklist relevant to your setup. This will include activities such as deploying updates and security patches, testing backups, reviewing server performance or and servicing VoIP phone systems.
Proactive General Maintenance also provides time to identify whether outdated systems or particular hardware pose a threat to the smooth running of an organization's IT. We’ll advise on the best solution if an issue is identified.
