Online All The Time
Onsite When Needed
Outsourced IT Management
Proactive & Reactive Support
IT Support Kampala & Beyond
ETG is a leading IT support company for small, medium and large organizations, delivering onsite and remote IT support to Kampala and Globally based organizations rely on.
With over 25 years, we work across a wide range of industries to safeguard and optimize organizations' IT systems and support their users.
With a large 24/7 IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach, our service reduces IT-related business downtime for our customers and keeps organizations productive.
And with a wider offering of more than 40 managed IT services and consultancy solutions, we can be the single IT partner for all of your business IT requirements.
Managed IT Services
IT Support for Kampala and Beyond
Why Work with ETG
Our business IT support services are tailored to the needs of the organizations in Kampala and Beyond. Our helpdesk is highly responsive to the support needs of customers. And our proactive approach is designed to minimize IT-related business downtime, saving businesses time and money.
We’re customer-centric in our operations, focusing on satisfaction and success for our supported organizations through our service delivery.
Plus, our range of managed IT services, strategic consultancy and account management ensure we have the solutions to support you at every stage of your success.
When is your IT Support Available
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver support for whenever you need it, 365 days a year
What is your Response Time
We deliver IT support for Kampala and Globally based Organizations can rely on. We contractually guarantee response to IT issues raised within two hours, though our typical response time is less than 20 minutes. For the rare times it’s needed, we guarantee onsite support within 4 hours.
We also prioritize support on issue severity. So if you’re issue is business critical, you’ll be prioritized.
What Size of Organizations and Industries do you work with
Our typical supported customer is between 20 and 500 users, though we also support organizations with more than 1000 users. In terms of industry, we are agnostic: as a professional IT support company, we work with organizations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software. That makes us an IT support company Kampala and Globally based businesses rely on for all areas of technology.
Do you Offer Adhoc and IT Support
While we do take on IT projects and IT services on an ad hoc basis, we do not offer support in this way.
Where Do you Provide IT Support
ETG provides IT support Kampala and Globally based organizations rely on, including Gulu, Mukono, Entebbe, Mbale, Lira, Bogota, Manila, London, Tokyo and Berlin among other locations Globally
As an IT support company in Kampala we can be onsite across the Capital with ease.
Can you Provide IT Support for our locations outside Kampala
Yes. With our remote support technology and 24/7 operations, we can support organizations practically anywhere. And with a network of engineers across the Globe, we currently assist companies with locations from Kampala to Mombasa, and support international offices as well. So if you need one IT support company for all of your UG and international operations, ETG can meet your needs.
Do you offer 24/7 IT Support
Yes, we offer 24/7 helpdesk service for those organizations that need it that’s run by our own engineers. Our infrastructure team also monitor our customers’ IT systems 24/7.
Business Cyber Security Services
As a leading IT provider, ETG has the in-house expertise and advanced IT security solutions to support organizations of all sizes and risk profiles with their cyber security.
We know the importance of ensuring our customers’ IT systems and policies are secure. Alongside our cyber security consultants, we even have in-house accredited assessors for Cyber Essentials, CISM, CRISC, CISA,CEH, Azure & Google Security Architects on hand to provide support and guidance.
Speak to an Expert
Start a conversation around your IT security requirements
Stress-Free Transition to our IT Support Services
As an experienced IT company, we know it can seem daunting to move business IT providers or transition IT ‘out of house’.
That’s why we’ve designed a process for moving organizations over to our managed IT support that’s completely hassle-free.
ETG utilizes an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.