Uninterrupted IT & Resilient Security For The Insurance Industry

Our large team of experts understands the unique challenges faced by the insurance sector. As such we offer the proactive IT support services, robust cyber security measures, and wider technology services to keep firms running smoothly.


Our service offering extends to over 40 IT and business technology solutions
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24/7 IT Support

Round-the-clock IT support for users based around the world

NOC Support Services

Advanced systems monitoring to watch for the signs of IT issues and repair them before they cause downtime.

Cloud Solutions

Moving to the cloud can simplify the management of IT estates and increase the flexibility of insurance operations.

IT Strategy & Consultancy

Technology, security and process advice, with virtual CTO and digital transformation consultancy available.

FAQ: IT Services For Insurance Companies

Meeting The IT Challenges Of The Insurance Industry

Working with insurance brokers and agencies, we’ve seen firsthand the challenges faced from an IT perspective. Through our IT support services, we’re able to mitigate these issues

Data Security

Handling large volumes of financial information, data security is of the utmost importance for insurance companies. Any breach can be disastrous and reputation-ending. From advanced cyber security defenses to appropriate user security training, we work with insurers to ensure your information is fully safeguarded from cyber threats.

Cyber Resilience

Linked to the above, insurance companies must navigate a complex and ever-evolving regulatory landscape that they must comply with both to operate and win new business. With in-house consultants, we can ensure that insurance companies have the measures and policies in place to ensure compliance.

Modernizing Systems

Legacy systems are another common challenge. From ageing IT infrastructure to outdated business systems and CRM technology, insurance companies often lack the guidance on how best to take their technology forward. As with every customer, Akita works with insurance firms to develop IT roadmaps that align with business plans, aligning IT developments to organizational goals.

Remote IT Support

Lastly, insurance professionals face the challenge of working on the go – whether that’s going between brokers or meeting clients. With ETG’s remote IT support services, they’re assured assistance with any issues and ‘how to’ questions they have wherever they’re working from.

What Are Your IT Support Hours & SLAs?

Our standard hours for IT support are 8am to 6pm, Monday to Friday, with full 24/7 support services also available. Remote IT support is provided with a 2-hour SLA (though response is typically less than 30 mins) while onsite support has a 4 hour SLA.

How Does ETG Report Against IT Support Service Performance?

ETG offers regular reporting through our Executive Summary Reports. These deliver detailed insights into incident resolution times, ticket types and service uptime:

How Can ETG help With Insurance-specific Compliance & Regulation?

ETG can work with insurance brokers to ensure compliance with industry regulations such as GDPR, PCI DSS, and other relevant standards to the insurance industry. Our cyber security team will work with you to implement best practices to ensure your IT systems are fully compliant.

How Does Your IT Service Handle Expanding Operations?

ETG  IT solutions are designed for scale. We provide seamless integration of new technologies, support for increased data loads, and strategic planning to accommodate your expanding operations efficiently.

What Cyber Security Measures Does ETG Offer For Insurance Companies?

ETG’s advanced cyber security measures, including advanced encryption, multi-factor authentication, cyber security audits, and continuous monitoring. We also offer incident response and backup and recovery services to mitigate the impact of any threats.

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