Managing IT Ecosystems at Scale
Outsource the care of your IT systems and devices to an expert remote IT partner and ensure 24/7 protection.
ETG’s advanced NOC services can care for your complete IT setup including all cloud and onsite servers, wider physical and hosted infrastructure, devices and more.
Plus, with a large expert team of IT engineers and specialists on hand to resolve outstanding issues, we ensure the highest levels of uptime and complete peace of mind.
About NOC as a Service
Our Network Operations Centre (NOC) is a centralized team of IT experts delivering remote care for a wide variety of IT infrastructure systems, hardware, and backup services.
Utilizing industry-leading, AI-powered technology, ETG’s team delivers 24/7 monitoring of IT ecosystems. As issues are detected, auto-patching and self-healing technologies deploy automatically to remedy faults and restore system integrity without the need for user intervention.
Should automation fail to address the issue, a support request is created automatically for our NOC engineers to address it in line with strict support SLAs.
Features of ETG’s NOC Services
NOC Alignment Service: Support In Person
Our remote monitoring and support are highly effective in caring for IT setups. But we recognize there’s also value to an onsite presence.
We therefore couple our remote NOC service with NOC alignment days for all organizations. These are periodic onsite visits by seasoned IT field engineers to assess the conditions of the physical elements of your IT setup. This includes surveys of onsite equipment as well as important peripherals, such as cabling, to ensure the ongoing integrity of systems.
They’ll also update IT records to ensure we’ve got detailed information on your setup, allowing us to deliver effective IT support faster.
Benefits of ETG’s NOC Services
Why Work with ETG for NOC Services
With the power of enterprise-grade remote monitoring and management (RMM) software now at our disposal, our outsourced NOC and help desk services deliver effective proactive care faster and at a greater scale.es
Working with ETG, organizations also have access to the breadth of our market-leading managed services and consultancy.
Plus, we can provide strategic guidance around your systems and a clear IT roadmap to ensure your technology supports your future success.
NOC Services FAQ
What is the difference between NOC Service and Helpdesk
The helpdesk service and NOC service complement each other in providing complete support for an organization. ETG’s IT help desk service primarily handles staff inquiries and support tickets. In contrast, our NOC service focuses on monitoring and managing the health, performance and security of IT infrastructure and wider network. Both are important for a complete IT solution.
Which Organizations can benefit from NOC Services
Organizations of all sizes and industries can benefit from the proactive features of NOC services. In particular, those with complex IT infrastructures 24/7 operations or high-uptime requirements see a benefit from having ETG take care of their systems in this way.
How is your NOC Service Implemented
ETG offers a professional onboarding service for any new customer, led by an experienced engineer. Part of this encompasses the rollout and configuration of our monitoring software. In addition, your account manager will work with you to find out any KPIs that you may want reports on as part of the outsourced NOC service delivery.
How does Automatic Patching work
Automatic patching reduces manual effort and ensures faster patching to mitigate security risks. As organizations such as Microsoft release patches, alerts are gathered by ETG’s NOC engineers. Patches then undergo pre-testing to assess compatibility and stability, before being rolled out to a pilot group for further evaluation. Once validated, the patches are deployed across the wider IT infrastructure. This approach minimizes disruption and enhances system security and reliability, while also encompassing best practices around the potential risks with automatic patching.
Can a NOC Service help improve IT Infrastructure and Security
Yes. By continuously monitoring network traffic, system logs and security events, ETG’s NOC services can identify performance issues, security vulnerabilities as well as potential threats. This allows for proactive measures to be taken to enhance both performance and security.
Interested? Let's get in touch!
To discuss NOC services for your organization, please get in touch with our team: