Remote IT Support Services

We know every organization works different, and there are a range of remote working technologies available. That’s why it can be more effective to have staff work for you who aren’t regularly based at your office.

Equally, some staff will benefit from time away from the office as part of a better work-life balance. Organizations can ensure that when these staff members are working at home they aren’t held back by IT issues.
Our remote IT service is there to assist staff whether they split their time between the office and a remote location, or work solely out of the office.
Considering a new remote IT support provider?

ETG’s remote IT support service provides a fast and effective response to IT issues. From break/fix problems to ‘how-to’ questions, staff can raise an unlimited number of tickets. And our remote IT helpdesk will address them within a guaranteed timeframe.

Over 99% of the issues we deal with are already addressed remotely with our secure remote support technology, so staff location is rarely an issue.

Our customers can submit their support requests via phone, email or our Customer Portal and we will address their issue within a guaranteed two-hour time frame (though usually much faster).

Managers and relevant senior staff can keep track of all requests logged and issues resolved via the Customer Portal. And should you wish, one of our Account Managers will help you to review all IT  support requests, identify trends and assist you to make your organization more efficient.

Our remote IT support also works for an organization’s satellite locations. So, if your organization operates with regional or international offices, we can provide effective IT support and services for these locations as well.

As our IT helpdesk operates 24/7, we can support offices outside of UG as well. Currently, we provide IT support for organizations with satellite offices in Philippians, Germany, Colombia, Japan, US and the UK. Our support for these offices ensures a consistent approach to IT across the entire organization, ensuring systems and processes are aligned group-wide.

We are even able to source, configure and setup new hardware (including laptops, servers and VoIP phones) for overseas offices, sending them out ready-to-use with the right software installed and ready to go.